F.A.Q.

Learn the answers to the most popular questions that we get asked here at The Sexy Toy Chest F.A.Q. page

Shopping & Payments

Do you offer any rewards or loyalty programs?

Absolutely! On every page there is a rewards button on the bottom right where you can sign up and get more information. Sign up and start earning Pleasure Points today!

What Payment Methods Are Accepted?

The Sexy Toy Chest accepts all major credit cards (Visa, Mastercard, Discover, American Express), Paypal, Apple Pay, Google Pay, Shop Pay and we also utilize a Shop Pay installments program for orders over $50.

Where do you ship from?

Most items in our catalog ship from our main warehouse in Colorado. Certain Lingerie ships from our Pennsylvania location.

How do I contact customer support if I have a question or concern?

Our email is sales@sexytoychest.com

Is Buying On-Line Safe?

Yes, it is safe to buy online from our store. We use an SSL certificate to encrypt your information, a trusted payment gateway, and are compliant with data protection regulations. Our customer service team is also available to help with any questions or concerns.

Returns

What is your return policy?

All sales are final due to health laws. We do back up our products and if you have an issue with an item, reach out to us and we will do our best to resolve the matter.

What happens if I receive a damaged or defective item?

Although we do not accept returns, we do stand behind our products, so if you have any problems, please reach out to us at sales@sexytoychest.com

Shipping

How many days does shipping take?

We typically can get all products shipped within 48 hours. Depending on where you are, economy shipping is USPS First-Class mail which can take 1-8 days in the US. We do offer priority shipping options as well.

Do You Ship Internationally?

We are based in the United States, however we do limited shipping internationally to Canada and Most of Europe.

Do you offer expedited shipping options?

Economy shipping utilizes USPS First-Class Mail -- Standard Shipping utilizes USPS Priority mail -- Express Shipping utilizes UPS 2nd Day. **Please Note** Although we try, we cannot always guarantee that orders will be shipped the day they are placed.